Chrysler then canceled the order and called them to ask why they were ordering my car a steering column. When they explained the problem, Chrysler told them promptly how to fix it.
So NONE of the three dealers actually contacted Chrysler about this? Only after the third dealer ordered something that raised a flag at Chrysler did they get told the answer.
When I have a problem at work, I don't just hand it back to the customer and say "it's as good as we can get it", I start calling in co-workers/managers/vendors/friends, etc to get the problem corrected.
Of course, I don't know the whole story (on the dealer/Chrysler end), so who knows what went on there. It sucks that some dealers don't respect the customer's time and effort to get the problem taken care of.
Ok, off the soap box. :wink:
Glad to hear they fixed it. Good info should I start having this problem.